Tree Tops Forestry Ltd is the Data Controller and Data Processor of any personal information you provide to us. The information you supply will be used to process quotations and any subsequent works instructions, invoicing, apply for planning upon instruction, to contact you to discuss and arrange works / site visits, to communicate with you regarding works.
What information do we collect and how?
Who do we share data with?
Occasionally Tree Tops Forestry Ltd may provide limited data to third parties. These may include:
How do we use your information?
We use the information we collect for the following:
Legal basis for processing
The legal basis for the processing of your data relates to the information provided and the context in which it was collected.
We will only use your information where the following applies:
Managing your information
You can access, correct, update or request deletion of your personal information at any time by contacting us.
Please note we cannot delete address information that is attached to invoices as financial information must be held for 7 years for tax purposes.
You can request that we restrict processing of your personal information, object to processing of your information or request portability of your personal information.
For these requests please email us at firstname.lastname@example.org or telephone 01756 749626. We will comply with your request where your rights have been exercised in accordance with applicable laws.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have any worries or complaints about the way we use your information, please get in touch with us. We’ll do our best to set your mind at ease. And if you feel we’re not meeting the high standards we expect of ourselves, you’re within your rights to tell the UK Information Commissioner’s Office (ICO).
How long will we keep your information?
We only hold on to your personal information for as long as we need it for the purposes for which we collected it.
So that we can support your future interaction with us, some data might be retained for a short period after your last interaction with us. After that we will either delete it or anonymise it.
Where data is held
Wherever possible we will seek to store your personal information within the UK or EU. However, in some instances the information we hold may be transferred to suppliers with systems hosted outside of the EU.
Where services we use store data outside of the EU, we ensure that their policies and procedures meet the same high standards as those utilised in the EU.
Security of your information
We regularly review and update our data handling procedures and ensure that appropriate technical security measures are in place to safeguard your information.
We securely dispose of any hardcopy personal information in accordance with industry best practice.
Updates to this policy
We may need to update this policy from to time to time. Whenever we make changes to this policy we will endeavour to contact you in advance by your registered email address. If we do not hold email details for you, please look out for the notices on our websites and materials which indicate we have changed this policy. If you continue to share information with us or use our websites after we’ve changed our policy, we’ll take it that you accept the changes.